Is this really completely free?
Yes (although hardware is not included), we are not exploiting this pandemic to make money. We are a nonprofit that was founded on the principle of accessibility and the best way to ensure as many people as possible can use this service is by making it free.
We are also working with hardware providers to make the cost of all NEO-compatible devices as low as possible.
Where do I buy PhysioQ-compatible devices?
You can buy Garmin devices from the official e-store. For customers in the US and Canada, Garmin has provided generous discounts on compatible devices for people that sign-up for NEO. You can receive your promo code inside your NEO App and can redeem it at checkout from the official Garmin US
or Garmin Canada
Approximately how much are the devices?
Our partner Garmin has PhysioQ-compatible devices from $150 and up. We recommend the Garmin vivosmart 4 for people that don't already have a device as it's the most cost-effective.
Can I use my own devices? They aren’t on the list of PhysioQ-compatible devices.
At present, we are only compatible with Garmin devices (although we are looking to support more devices in the future). However, although not as convenient, we do support manual entry. So, if you are like many families and already have your own thermometers, there’s no need to go out and buy another. Just take the recording and simply enter it into the NEO App.
How do I support this initiative?
We are offering NEO completely free, but it's quite expensive to build and operate this platform. As more people join, that cost will only go up. As a nonprofit organization, we need your support. Please help us continue making this platform accessible to all.
Share and Like on Social Media
We need your help in spreading our message to as many people, organizations, networks as possible. Together, we can make a difference.
Go old school and call a friend
Given these isolating circumstances, we need human connection now more than ever. Call your friend, make their day, and then make a plan together on how you’ll help spread the word of this initiative.
I want to help but don’t have the funds right now
We totally understand. It’s a difficult time for a lot of people. You are not alone and that’s the reason why we made this free (and worked with hardware providers to make the cost of devices as low as possible).
You can still make a massive impact by helping spread the message to as many people, organizations, networks as possible. See the post above for a list of things you can do. Let’s do it!
So, then, who is paying for this?
Right now, we are partially funded by a social enterprise called Kiipo
. They are a small organization working on all types of social ventures, such as creating the first ambulance system in Ethiopia.
We are also hoping for your support. If everyone donates whatever they can afford, we can continue providing impactful services. Every dollar counts!
What's the difference between this and other remote-monitoring products or research studies?
We differ immensely from other current products, most notably in the following 5 areas:
1. Health Metrics: Most other consumer wearables currently available don’t offer oxygen saturation (SpO2) metrics, one of the key vital signs for COVID-19.
2. Family Monitoring: Although many other wearable devices offer individualised tracking, we are currently the only ones who provide family/group monitoring to help keep track of loved ones.
3. Data Privacy: Unlike the majority of tech companies today, we strongly believe in empowering our users with complete ownership of their data and giving them absolute control over what they want to do with their data. We do not repackage your data and sell it for financial profit.
4. Research Initiatives: Unlike a majority of research-related initiatives currently underway, we do not restrict access of donated data to only a select few institutions. Instead we believe in democratizing research and allowing everyone to contribute to solving COVID-19.
5. Pricing: We are currently the most affordable option available on the market that are providing comparable COVID-19 related metrics.
What about the data and data privacy?
As a nonprofit, we’ve been founded on the principles of trust and transparency
, where users own their own data, and we do not share it with anyone. Unfortunately, many private technology companies are abusing the trust of the public by repackaging the data and selling it to other companies - and sadly, the primary driver is financial profit. As a Nonprofit, we have zero financial incentive to take advantage of our users. Conversely, we strongly believe in empowering our users with complete ownership of their data and giving them absolute control over what they want to do with their data.
NEO users also have the option of donating their anonymized data to help accelerate COVID-19 research. If they choose to donate this data to our open COVID-19 Databank, they must first give consent, and they may also opt-out of sharing that data at any time in the process should they change their mind.
PhysioQ Pledge - https://physioq.org/about#thepledge
Security - https://physioq.org/policies/security
For legal reasons, we will structure this as a citizen research project. This is not intended to replace medical treatment or medical diagnosis. We cannot accept liability for the accuracy of third-party hardware.